Seat Time: 1.25hrs - Desc:
This course will introduce the learner to the concept of managing change within an organization, and the learner will understand the importance of dealing with transitional periods properly. This course will provide the learner with important information regarding how change is received in the workplace, and they will know how to effectively evaluate the change management process at an organization. Upon successful completion of this course, the learner will have a strong understanding of the following:
Seat Time: 0.75hrs - Desc:
This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:
Seat Time: 3.5hrs - Desc:
This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to: